Shipping policy
We are dedicated to providing a seamless and prompt delivery experience for your orders. Please refer to our shipping policy below for detailed information:
Dispatch Time:
We typically process and ship orders within 3-5 business days from the purchase date, ensuring your items are promptly prepared for delivery.
Orders placed for the 'Make to Order' size may take up to 2 business days longer than our standard processing time, as we will contact the customer for measurements and specific alterations before production begins.
Shipping Partner:
To guarantee exceptional quality and timely delivery, we collaborates with trusted courier services such as FedEx, DHL, Skynet, and UPS, ensuring your order arrives in perfect condition and on schedule.
Delivery Time (UK, USA & EU Countries):
Delivery times may vary based on your location, but orders typically arrive within 7-14 business days from the purchase date.
International Delivery Time (Rest of the World):
Delivery times may vary based on your location, but orders typically arrive within 10-20 business days from the purchase date.
US & UK Shipping Policy
For our valued customers in the United States and the United Kingdom, there are no customs duties, import taxes, or additional fees to pay upon delivery.
All orders for US-based customers are dispatched directly from our US warehouse, while orders for UK-based customers are shipped from our UK warehouse.
This ensures a smooth, duty-free shopping experience with no extra charges or customs delays.
Please note that this policy applies only to orders shipped within the US and UK.
International Shipping Policy:
The prices shown on our site are in USD, GBP, Euro and do not include taxes. Please note that you may be required to pay import taxes, duties, and other customs fees upon receipt of your order. These charges are determined by your local customs office and are your responsibility to pay. We are not liable for any delays caused by customs processing. For more information on potential charges, please contact your local customs office.
Tracking Information:
After your order is shipped, you will receive an email confirmation with tracking details, allowing you to track your shipment's progress.
Contact Information:
If you have any questions or concerns regarding your order, feel free to contact our customer service team through:
- Phone: (+44) 740-070-4907
- Email: hello@thestitchfit.com